.pess-record-modal{position:fixed;inset:0;z-index:10020;background:rgba(15,23,42,.58);display:grid;place-items:center;padding:24px}.pess-record-dialog{width:min(900px,100%);max-height:92vh;overflow:auto;background:#fff;border-radius:24px;padding:28px;box-shadow:0 30px 80px rgba(15,23,42,.28)}.pess-record-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:22px}.pess-record-head h2{margin:4px 0 0;font-size:28px}.pess-record-head p{margin:0;color:#64748b}.pess-record-close{border:1px solid #e2e8f0;background:#fff;border-radius:12px;padding:10px 14px;cursor:pointer}.pess-record-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.pess-record-form label{display:grid;gap:7px;font-weight:700;font-size:13px}.pess-record-form input,.pess-record-form select{width:100%;box-sizing:border-box;border:1px solid #cbd5e1;border-radius:12px;padding:12px;background:#fff}.pess-record-form .wide{grid-column:1/-1}.pess-record-actions{grid-column:1/-1;display:flex;justify-content:flex-end;gap:12px;margin-top:8px}.pess-record-actions button{border-radius:12px;padding:12px 18px;font-weight:800;cursor:pointer}.pess-record-save{border:0;background:#ed0712;color:#fff}.pess-record-message{grid-column:1/-1;margin:0;color:#b91c1c;font-weight:700}.pess-freshdesk-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.pess-freshdesk-summary div{background:#f4f7f8;border-radius:14px;padding:18px}.pess-freshdesk-summary strong{display:block;font-size:25px;margin-top:6px}.pess-freshdesk-list{margin-top:18px;border:1px solid #e2e8f0;border-radius:14px;overflow:hidden}.pess-freshdesk-row{display:grid;grid-template-columns:1fr 1fr;gap:16px;padding:11px 14px;border-bottom:1px solid #e2e8f0}.pess-freshdesk-row:last-child{border-bottom:0}@media(max-width:700px){.pess-record-form,.pess-freshdesk-summary{grid-template-columns:1fr}.pess-record-form .wide{grid-column:auto}.pess-record-dialog{padding:20px}}
.pess-assistance-tab{white-space:nowrap}.pess-assistance-section{padding:24px 0}.pess-assistance-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:18px}.pess-assistance-head h3{margin:4px 0;font-size:24px}.pess-assistance-head p{margin:0;color:#64748b}.pess-assistance-sync{border:1px solid #ed0712;color:#ed0712;background:#fff;border-radius:10px;padding:9px 12px;font-weight:800;cursor:pointer}.pess-assistance-kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:18px}.pess-assistance-kpis div{background:#f4f7f8;border-radius:14px;padding:16px}.pess-assistance-kpis span{display:block;color:#64748b;font-size:12px}.pess-assistance-kpis strong{display:block;font-size:24px;margin-top:4px}.pess-assistance-table{border:1px solid #e2e8f0;border-radius:14px;overflow:hidden}.pess-assistance-row{display:grid;grid-template-columns:100px 70px minmax(180px,1fr) 110px minmax(180px,1.2fr);gap:12px;padding:12px 14px;border-bottom:1px solid #e2e8f0;align-items:start}.pess-assistance-row:last-child{border-bottom:0}.pess-assistance-row.head{background:#f4f7f8;font-size:11px;font-weight:800;text-transform:uppercase}.pess-assistance-row .status-open{color:#b91c1c;font-weight:800}.pess-assistance-row .status-resolved{color:#047857;font-weight:800}.pess-assistance-empty{padding:24px;border:1px dashed #cbd5e1;border-radius:14px;color:#64748b}@media(max-width:850px){.pess-assistance-row{grid-template-columns:90px 60px 1fr}.pess-assistance-row>*:nth-child(4),.pess-assistance-row>*:nth-child(5){grid-column:3}.pess-assistance-kpis{grid-template-columns:1fr}}